All orders will be posted free within the UK and if payment is processed before 3pm the order will usually go out the same day, except for at weekends and holidays, where we will endeavour to send goods out at the first post available. All orders will be posted via Royal Mail and will require a signature upon receipt. Orders can take between 1 day and 5 days to arrive at your delivery address after it has been processed. Orders to countries other than the UK will be charged at £7.95 per item and will be sent via airmail with an estimated arrival time of 5 days after the order has been processed by us.

Cancellation and Return Policy

You have the right to cancel your order goods at any time up to 7 working days after the day following the delivery of the goods by contacting our customer services department by telephone, email or post.

If you do not return the goods within 7 days of your cancellation then we will make a charge in respect of the cost of recovering the goods. If you do not return the goods or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the set price on the web site.

WEEE Regulations:

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.  The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the   fastest growing waste stream in the UK.

Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

Many electrical items that we throw away can be repaired or recycled.  Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

It’s a Hair Thing UK is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol.

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.